Category Archives: Privacy

Cloaked Email is Going Away May 5th, 2015

We’re ending support for Cloaked Email to focus on Marketplace and the growing social community on Gliph. If you use Cloaked Email on Gliph, you must migrate to other email addresses or another email privacy service. We will end support for Gliph Cloaked Email in 60 days.

Delivery of email sent to Cloaked Email addresses will stop at 8am PST on May 5th, 2015.

Some Background
When it launched, we built Cloaked Email primarily as a way to offer greater privacy in performing Craigslist transactions. The service was so successful that Craigslist released an “email privacy gateway” only months after Cloaked Email’s debut. We believe Cloaked Email pushed Craigslist to take user privacy more seriously. Continue reading

Introducing Gliph Marketplace

Today marks an important expansion of Gliph with the release of Gliph Marketplace: a new way to buy and sell locally using cash and the Bitcoin digital currency.

Our team has brought together secure messaging, transaction workflow and digital payments into an awesome new P2P transaction experience we call Deal Flow.

  • Deal Flow helps you stay focused on completing a deal by integrating messaging and useful push notifications into the buying and selling experience. Gliph Marketplace has privacy built-in eliminating the distraction of “burner” phone numbers and “email gateways.”
  • Deal Flow saves you time with intuitive listing status updates. For example, when someone is ready to buy something from you, the status moves from “Q&A” to “Offer Submitted.” Deal status updates ensure you have the most recent information so you can make the best decision with your time.
  • Deal Flow earns you money faster by making digital payments an integrated part of the Gliph Marketplace experience. Once you’ve accepted an offer, paying for the item using Bitcoin is handled in a single tap.

You can view a complete video demo of Gliph Marketplace and Deal Flow here:

Continue reading

Blocking and Unblocking Users on Gliph

To help ensure you have a great experience on Gliph, we’ve now made it possible to block and unblock other Gliph users.

If you receive unwanted contact on Gliph, this new option allows you to remove your connection with them and prevent a new connection from being created.

This means your existing conversation with the opposing user will be permanently deleted and you will no longer receive notification of direct messages from them. You also will not be able to send direct messages to them.

How to Block and Unblock People on Gliph
Blocking someone is pretty easy, and can be done using Gliph’s web application. Start by logging in to the Gliph mobile or desktop app. Then visit the profile page of the person you want to block.

You can access someone’s profile page by clicking or tapping on their Profile Photo in any conversation.

Blocking Users and Group Conversations
Blocking another Gliph user will not silence them if you are both in the same Group conversation. If someone is giving you grief in a group conversation, we recommend the group admin set the group to Closed and kick the user from the group. This will prevent them from re-joining.

Gliph’s Terms of Service already do not allow harassment of other users. However, we realize people may want immediate and direct resolution to unwanted communication. This new feature is our first step toward providing this.

Privacy Policy Update

Today, we published an update to Gliph’s Privacy Policy. Privacy is a foundational aspect of the Gliph platform, so we’d like to explain exactly what changes have been made and why.

Introduction Section

Changed: “Your Privacy is our Mission” to “Introduction”
Reason: We felt this was too splashy. This document is an outline of privacy considerations for Gliph users.

Removed: “Your Facet information is, by default, kept private.”
This graphic shows the difference in what it is like to have a Name or pseudonym versus only having a gliph.Reason: Many users have given us feedback that it is too confusing to see people as Gliph’s only. In our own use of Gliph, we notice that in the great majority of cases, people do want to be seen as either their First Name or Pseudonym, rather than a symbol-based username. It is just much easier to recognize who is who.

For this reason, during sign-up and while editing profile we will set certain facets to Public by default if we feel it dramatically improves the overall Gliph experience. We will still provide you the option to set them to Private before they are saved the first time, or at any time after initial setup.

Removed: “We provide the platform; you have the control.”
Reason: We don’t feel like this adds information to the privacy policy. Continue reading

How to Delete Messages on Gliph

One of the unique aspects of Gliph is that you can permanently delete messages and other data in the system. This blog entry explains how message deletion works on Gliph, how it is different from most messaging apps and why we believe the removal of data is part of a solid privacy experience.

What happens to Information We Put Online?
It is hard to understand what happens to data we store online. Every text we send, every picture that is transmitted, and every person we connect with is represented by data. This data is transmitted across the Internet and ultimately saved on one or many servers and sometimes multiple devices such as smartphones, desktop computers and laptops. What happens to this data?

Social platforms commonly offer “deletion” or “removal” features that make it appear that you can permanently remove stuff you have put online. Unfortunately, these services are often misrepresenting what actually happens with information.

For example, messaging services like GroupMe and Whatsapp offer to remove messages for you. But depending on the app, your unencrypted messages are saved in a database with a flag marked deleted. Services may be built in a way that they are unable to delete the message on the other person’s phone, instead only “hide” it from your end of the conversation.

For a long time, Facebook would not actually remove photos that you had deleted from your account. Now that Facebook has fixed their system, your photos actually be will be actually deleted within 30 days. Today, you can “Delete this Photo,” however Facebook’s platform may not actually delete it for weeks.

A lot of questions have been asked about how Snapchat handles removal of data. You send a photo to someone, and it is supposed to disappear within a short period of time. However, Snapchat has made it clear that images sent over the service will persist for up to 30 days or until all recipients of the image have opened the photo. More concerning to some is that snaps are not being removed properly from smartphones and can in fact be recovered.

Update (5/8/14): Snapchat settled charges from the FTC that it misrepresented how it was handling user data collection practices.

This is a pretty big problem, since if you don’t have a background in Computer Science, you must rely on what you’re being told in the interface. If it says “Delete,” does that mean right now, forever, from everywhere?

Behind the Scenes on Message Deletion on the Gliph Platform
When we first introduced message deletion on the Gliph platform, our focus was on clarifying why Gliph deletes from both sides rather than allowing complete archiving. (Please see “Our Thinking on Message Deletion“). What follows in this entry is a more general overview of what Gliph is doing with deleted messages. Continue reading

Introducing GliphMe, a New Way to Connect Online

The team is pleased to announce the release of GliphMe! GliphMe is a powerful little chat system that can replace email and SMS texting. It can save you time and be used to increase your privacy online.

Introduction
GliphMe lets you create a web link that anyone can use to start chatting with you on your iPhone or Android. When someone clicks one of your links and sends you a message, you will be notified by the Gliph app. You can reply immediately wherever you are from your mobile device. Gliphme is useful in a variety of cases online, and you can learn more at GliphMe’s explanation page.

How GliphMe Works with ScreenshotsGliphMe Mobile Messaging Privacy Security Menu Item
Here’s how it works: You start by creating a new GliphMe link using the menu in the Gliph iPhone, Android or web app. GliphMe appears just below the Bitcoin option.

The first time you enter the GliphMe Management view, you will see you already have one link created automatically. This link is used for invitations you send from Gliph in the recently revised Connections View. You will also see that you have the option, Create new GliphMe link. Continue reading

Simplifying the Gliph Experience with Easier Connections

Our team is pleased to release some important updates to Gliph! After a series of Bitcoin-focused releases this summer, we’ve returned to improving the ease of use of Gliph. In this release, we’ve tackled this in two ways: reducing the number of steps necessary to connect with people and by combining similar functionality in the app.

Most of these updates can be seen in the iPhone and the Web. However, we’ve made some minor updates to the Android app to make it compatible with these other changes. Here are the detailed changes, in the new Gliph app for iOS: Continue reading

Instant Bitcoin Wallet Creation in Gliph for iPhone

Create a Bitcoin Wallet Instantly with Gliph for iPhoneToday we’re releasing version 1.5 of Gliph for iOS, which makes it easier than ever to get started and offers the world’s first instant Bitcoin wallet creation via Coinbase. Update: Gliph now also supports BIPS wallet.

In this new release we’ve made Gliph account creation and Bitcoin wallet creation an amazingly near-instantaneous experience.

Changes to Signup
We now streamline the Gliph signup process. The app automatically selects a gliph (username) for you, yet allows you to customize your gliph as an option if you want.

Previously, we forced every new person to immediately choose the Artifacts (symbols) for their gliph. While some folks picked up on the idea of building a gliph out of Artifacts, some found it confusing. Gliph has a lot of new ideas in it. This change represents a step toward streamlining the process of getting started using the Gliph identity platform.

Instant Bitcoin Wallet Creation
Another big change in 1.5 is the “instant” creation of Coinbase accounts. If you’ve never used Bitcoin before, you will be prepared to receive Bitcoin immediately after accepting Coinbase’s Terms of Service.

Gliph magically creates a Coinbase account using a free Gliph Cloaked Email address, offering you a strong level of privacy in your Bitcoin transactions.

We believe signing up for Gliph on iOS is now the fastest and easiest way to get started with a Bitcoin wallet on the planet earth.

We continue to believe that Bitcoin is a very important part of Gliph’s future and are making changes to pave the way for this now. The team is excited about the further integration of Bitcoin into Gliph’s core experience. Continue reading

Gliph’s Responsible Disclosure Program

Lost among the multitude of announcements and happenings for Gliph this past weekend was the introduction of our Responsible Disclosure Program.

As a platform focused on providing security and privacy, it is important that we involve everyone willing to help us keep the Gliph community safe. We created a page to officially describe our Responsible Disclosure Program for whitehats and announced the first contribution from a security researcher.

Anand Prakash, (@sehacure) a student at Vellore Institute of Technology in kanchipuram, Tamil Nadu, India has proved a helpful early contributing security researcher to Gliph. We would like to thank him for his work.

If you are a security researcher, we encourage you to check out the program and reach out to us if you have any questions or feedback. You can reach us at security at gli dot ph.

Announcing Simple Bitcoin Payments with Gliph

Bitcoin P2P payments on GliphWe are proud to announce that Gliph now supports simple peer-to-peer (P2P) mobile payments using Bitcoin digital currency. You can now send Bitcoin with other Gliph users using updated versions of our iPhone, Android and web applications.

We have an iOS demo video up if you’re hungry to see how it works.  Also a step-by-step guide to setting it up for Android and for iOS. But this is more than just a new feature for us and we wanted to go into detail as to why we’re adding Bitcoin to the Gliph platform.

Over the past several months the Gliph team has been fascinated by Bitcoin. Bitcoin brings privacy to payments that is unavailable with traditional banking. The software behind Bitcoin is open source and has sustained great scrutiny. The currency itself is distributed, and transfers can take place with little or no fees at all. We love that no one company or government controls Bitcoin, and that even its creator(s) are shrouded in anonymity.

We believe Bitcoin and the ideas behind it have the power to change the world.

But when our team began using Bitcoin every day, we noticed some rough patches. Getting started can be confusing. If you were able to get a wallet set up, it was easy to get stuck asking “what next?” If you wanted to send Bitcoin to a friend, you had to awkwardly copy and paste long wallet addresses into tiny form fields. Existing solutions, even from biggest players, felt too technical and took the fun out of using this amazing new currency. Continue reading